El Norte de Tailandia. (“El Norte de Tailandia”) is concerned about your right to privacy. Therefore, El Norte de Tailandia pledges to be responsible when gathering your personal information and to protect your privacy in every possible way. Although this Privacy Policy is not a contract and does not create any legal rights, it serves as an expression of El Norte de Tailandia’s commitment to protecting private personal information.
El Norte de Tailandia reserves the right to change, amend and/or vary this Privacy Policy at any time and will notify users of the same by updating the policy on El Norte de Tailandia’s website www.elnortedetailandia.com (“Website”) and by including a “NEWLY UPDATED” label with the “PRIVACY POLICY” link on the websites governed by this policy for a period of 30 days.
This Privacy Policy describes the information that El Norte de Tailandia collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security.
This Privacy Policy is applicable to all users of our Website. It is also applicable to all users who provide their personal information during any offline transaction to El Norte de Tailandia via any reservation channel or with third party e.g. travel agents booking on behalf of clients or service provider and/or any online sites operated by El Norte de Tailandia.
Information collection |
We collect and maintain information that you enter on our Website or give us in any other way (collectively, “Personal Information”). You can choose not to provide certain information, but you may not be able to enjoy all the features of our Website and services provided by El Norte de Tailandia. Personal Information we learn from you helps us to personalize and continually improve your online experience. Here are the types of Personal Information that we collect:
When you interact with applications created by El Norte de Tailandia or our affiliates, we may collect information about your location and mobile device. The information may be used to provide you with location-based services such as search results and marketing content. You may decline to share your Personal Information with us, or disable location services on your mobile device at any time. |
Cookies |
Cookies are small files containing information which are downloaded to your device when you visit our Website. We use cookies to recognize your preference information, keep track of your bookings and facilitate site administration. If you continue to browse our Website without changing your web browsers or device’s settings that control cookies, you agree to receive cookies when you use the services on our Website.
Most web browsers automatically accept cookies, but, if you prefer, you may set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to disable cookies. There are 4 types of cookies used on our Website:
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Use of information collected |
Generally, we use your Personal Information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there is tour cancellation which shall include but not limited to change of tour schedule, we will notify you via email, mobile chats, telephone call or SMS, based on the Personal Information which you provided to us through our Website. In addition to this, your Personal Information will be used for the purposes of accounting (billing and auditing), tour catering, marketing or cross-marketing of products and services, investigation of claims and inquiries, refund, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.
In the employment scenario, we would use information that you voluntarily provide to compare against the job specification / criteria we are seeking / intending to employ. |
Sharing of Information Collected |
We may process and disclose your Personal Information with El Norte de Tailandia affiliates and/or third parties, such as credit card verification providers, data analytics, marketing agency, travel service providers, travel-related businesses, partner airlines, airport authorities, customs, immigration authorities, safety and security personnel, parties which have business or contractual dealings with El Norte de Tailandia and its subsidiaries or affiliates, and other third party who is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party.
Your Personal Information may also be disclosed or transferred to any of El Norte de Tailandia’s actual and potential assignee, transferee or acquirer (within or outside Thailand) or our business, assets or group companies, or in connection with any corporate restructuring or exercise including restructuring to transfer the business, assets and/or liabilities. Furthermore, El Norte de Tailandia will use Personal Information as well as cookies for the purposes as described in “Use of information collected” and “Cookies” respectively. Whenever required by law, we will disclose your Personal Information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly. As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorize or contract with strategic business partners. Your Personal Information may be disclosed to these business partners, authorized or contracted third parties, service providers or advertisers to make available promotions, offers, products or services, which may or may not belong to us but relate to the products or services you have elected to obtain from us. However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to your transaction with us, or that you have selected or marked as interested in your member profile, will be shared with the respective business partners, service providers or third parties. In the circumstances set out in this Privacy Policy where El Norte de Tailandia shares your Personal Information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by El Norte de Tailandia if not better. This does not apply where we are required by law to pass your information to a third party. In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred. El Norte de Tailandia does not sell or rent any of your Personal Information on our Website to any other parties. El Norte de Tailandia may share anonymous and/or aggregated information about all our users with third parties. For inquiries on management of Personal Information disclosed to, or shared with El Norte de Tailandia and/or third parties hereunder, please see “Contact information” section below. |
Data storage |
The headquarters of El Norte de Tailandia is located in Chiang Mai. However, we may transfer and store your Personal Information on our servers located overseas. Such transfers are necessary pursuant to our contract with you and/or our contract(s) with the relevant third parties.
El Norte de Tailandia will secure the storage in compliance with the minimum-security measures prescribed under the Personal Data Protection Act of multiple countries combined (since Thailand is yet to have such regulation), in the following manners:
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Your consent |
El Norte de Tailandia or any third party service providers engaged by us will obtain your consent to collect and use your Personal Information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. Where required by law, El Norte de Tailandia will adopt an ‘opt-in’ policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to sign a form or tick a box.
Generally, in using the Website, you consent to the collection and use of your Personal Information by El Norte de Tailandia in the ways described above (which may change from time to time) unless and until you inform us to the contrary. You may submit a request to withdraw your consent at any time by contacting El Norte de Tailandia. If you have provided us Personal Information of third party individuals in your travel party, you are required to obtain the individual’s prior consent and you represent and warrant that you had or have their consent or are otherwise entitled to provide their personal information to us. By providing us Personal Information of third party individual(s), you also warrant that the individual(s) is informed of and consents to the terms of this Privacy Policy. In most instances, it is obligatory for you to provide us with your Personal Information in order to allow us to satisfy your request or provide you with the service that you have requested for. However, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from El Norte de Tailandia. |
Access to and Correction of Your Personal Information |
You may access your Personal Information by logging-in to your Member Profile on www.elnortedetailandia.com. We will need your assistance to ensure that Personal Information you provide to us is current, complete and accurate. If there are errors or changes to be made, please contact us and we will work towards either correcting it or discussing alternative actions with you. We will not correct your Personal Information upon request of a third party, unless such third party is able to demonstrate that you have provided the authority to such third party to work with us to correct your Personal Information.
We will be able to provide you your stored Personal Information upon receiving a request via our e-form. |
Minors* Under 18 Years Old |
We cannot distinguish the age of visitors to our Website. If you are a parent or guardian of someone under 18 years old who has provided us his/her Personal Information without your knowledge and consent, you may request that we remove such information by contacting us.
* Age of minors for residents in Japan is under 20 years old. |
Links To Other Sites |
Our Website contains links to other sites (“Third Party Sites”). Please be aware that we are not responsible for the privacy practices or content of those Third Party Sites. We encourage you to read the privacy statements of each site that collects information from you before submitting any personal information. El Norte de Tailandia’s Privacy Policy applies solely to information collected by El Norte de Tailandia and does not apply to Third Party Sites. |
Newsletter |
By joining the El Norte de Tailandia email update service, you agree for us to contact you via email to inform you of our latest updates, products and services. If you do not wish to remain a subscriber, you are able to remove your details from the subscriptions list in Member Profile or you may click “unsubscribe” from any newsletter you received. |
Contact information |
For any queries, concerns or complaints in relation to our handling of your Personal Information or our Privacy Policy, please contact our Compliance Officer at +66-571-0131 or email [email protected] |
Our Terms and Conditions of Carriage |
The booking and carriage of guests and baggage is subject to the Terms and Conditions of Carriage. |